Quality is the responsibility of all OT Training Solutions employees and our teammates, beginning with program management and extending to the supervisors and employees at each location. We monitor and measure performance, operation, maintenance, overall policies and procedures, methods and tools for Quality Control.

The management of OTTS is committed to implementing and maintaining a documented quality system. This commitment includes: ensuring that contract, customer, regulatory, and legal requirements are understood and appropriately addressed, the quality policy is understood and implemented at all levels of the organization, quality objectives and plans are established as necessary and that the responsibilities of all functions affecting quality are clearly defined. Management will make provisions for the necessary resources and personnel to maintain the system, including a management representative, who will ensure that the quality control and monitoring requirements of each Seaport-e task order are met. Management reviews the system annually to determine its effectiveness.

Employees are required to do their jobs in accordance with customer required procedures and OT Training Solutions internal procedures. Three core goals define our quality policy:

Customer satisfaction
Compliance to standards
Continual improvement

OT Training Solutions is well aware that continuous communications and a strong customer involvement are major factors in achieving the SOW objectives. OT Training Solutions' Program Management team, working with their customers, develop and define key program metrics designed to communicate specific areas of interest and concern. Our Program Managers continually update, monitor and report the metrics to their customers and if necessary, initiate timely corrective action to ensure performance is maintained to the standards set forth by our customers.